How Brands Listen in the Digital Age

In the age of Facebook and cloud computing, listening to customers is more important than ever. It sounds simple enough, but there are tweets, online comments, and various other channels of digital communication to pay attention to. This infographic done by Columnfivemedia  in collaboration with Get Satisfactionexplores how organizations have implemented listening and digital engagement to reap the benefits of web 2.0.


How Brands Listen in the Digital Age